Shipping policy
- Processing Times:
All orders are packed and dispatched from Australia.
- Orders are processed within 1-3 business days.
- Orders placed on weekends or public holidays will be processed the next business day.
You will receive an email with tracking details once your order has been shipped.
2. Shipping within Australia:
We ship Australia-wide using Australia Post and trusted courier partners.
Standard Shipping
- 3-8 business days depending on your location
- Remote/Regional areas may take slightly longer
Express Shipping
- 1-3 Business days
- Tracking number included
Shipping Costs
Shipping costs are calculated at checkout based on weight/size and location.
Free shipping promotions may apply from time to time
3. Shipping to New Zealand:
We offer fully tracked shipping to NZ.
- Standard International: 5-12 business days
- Express International: 3-7 business days
Custom delays can occur but are outside our control.
Custom duties or taxes (if any) are the buyer's responsibility.
4. International Shipping (Selected Countries)
We ship to selected internal locations outside Australia and NZ.
- Delivery times vary by country.
- All orders include tracking.
- Custom duties, import taxes, and local charges are the responsibility of the customer.
- We are not responsible for delays caused by customs clearance or international transit issues.
If your country is not listed at checkout, please contact us and we'll try our best to assist.
5. Order Tracking:
- Once your order has been shipped, you will receive a tracking number via email.
- Please allow up to 24 hours for tracking details to update.
6. Incorrect Address / Non-Deliverable Parcels:
Please ensure your shipping address is entered correctly at checkout. If an order is returned to us due to an incorrect address or non-collection:
- We can reship the parcel once the correct address is supplied
- Please note that a re-delivery fee may apply
We do not refund orders returned to us due to incorrect details provided by the customer.
7. Lost, Missing, or Delayed Parcels:
Once your order has been dispatched, delivery times are controlled by the courier.
If your parcel is significantly delayed, lost, or missing:
- Please contact us and we will lodge an investigation with the carrier.
- If a parcel is confirmed lost by the carrier, we will send a replacement or issue a refund.
8. Damaged Items in Transit:
If your order arrives damaged:
- Please contact us within 7 calendar days (not business days) and include photos of the packaging and item.
- We replace the item or arrange a refund.
9. Pre-Orders (If Applicable):
If you purchase a pre-order item, your order will be shipped once all items are in stock.
You may contact us if you'd like your in-stock items separately.
10. VIP Pre-Order Policy (Launch Orders):
We offer exclusive early and pre-order opportunities for our VIP customers.
By placing a VIP pre-order, you agree to the following:
- VIP pre-orders are reserved stock and will be dispatched on the official launch date.
- You will receive an email notification prior to launch, confirming that your order is packed and nearly ready for dispatch.
- A second email with your tracking number will be sent once the order has officially shipped on launch day.
- If your order includes both pre-order and in stock items, the entire order will be shipped together on the launch date (unless you request separate shipping - additional fees may apply).
- Estimated launch dates will always be displayed on the product page. If any unexpected delays occur, VIP customers will be notified immediately.
We appreciate our VIP supporters - you're the first to get your hands on our new bottles!
11. Contact Us
If you have any questions about shipping, delivery times or special requests, please email our support team
Email: info@kidottle.com.au