Please refer to Terms and Policies for more details.
What is the return policy?
We have a 14-day return policy, which means you have
14 days after receiving your item to request a return. Please check out
our return & refund policy for more details.
Are there any refunds on sale items?
We are unable to accept returns on sale items unless faulty.
This is outlined in our returns and refund policy.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How can I track my order?
Your legend's adventure is on its way! Once your order is dispatched, we'll send you a tracking number so you can follow your goodies all the way to your doorstep. Keep an eye out - it's on a mission to reach you fast!
Do you ship international?
Absolutely! We love sending our bottles around the world. We ship to New Zealand, Canada, the United States, the United Kingdom, and Europe. No matter where you are, your bottle adventure can start with kidottle!
Are the bottle safe for kids?
Yes! Our bottles are made from food-grade 18/8 stainless steel, BPA-free, and totally safe for little legends.
How do I clean my bottle?
Super simple! On a daily, use a drop of dishwashing liquid and warm water and give it a good rinse. Detach all pieces and let it air dry to avoid any moisture. We recommend not putting it in the dishwasher.
Can my bottle keep drinks cold for long?
You bet! Our bottles are double-walled insulated, keeping drinks cold for up to 24 hours. Perfect for school, playdates, or adventures!
Are the letters on the bottle fragile?
The letters can be chipped if they hit hard surfaces directly, so try to handle them gently. But remember - it's not about the
letter's, it's about your little legend who owns the bottle!
How can I contact you?
You can contact us via email info@kidottle.com or via our contact page. We will do our best to respond within 48 hours.